Monday, October 20, 2008

Office Communications Server 2007 R2: Communicator Attendant

The following video demonstrates the new Communicator Attendant feature in OCS 2007 R2. The video shows how the new console will allow call queuing and handling of many incoming phone calls from both internal and PSTN-based users.

What I find most impressive is how they've thought of every angle in terms of how the caller and callee know about where the call is going and where it came from. By adding presence information, Microsoft has improved the overall experience for the person handling the call.

Video provided by Microsoft. More available at

1 comment:

  1. Hi Jason, did you recognized the snom 370 OCS Edition phone in the back? It's integrated in the demo and blinking (ringing) when Jamie shows the cool Attendant. :)

    btw: have seen the new snom 820? Great potential, especially with the OCS edition firmware.

    Best regards,