Tuesday, September 22, 2009

Polycom CX300 (codename "Oak")

Polycom is getting ready to release the Polycom CX300 USB phone which works with Office Communications Server 2007 R2 (QFE2). The handset comes with a more comfortable handset, a 2 line OLED display, and an upgraded speakerphone.

General availability will be at the end of October 2009 and MSRP is suggested to be around $199.00 USD.

I've had the opportunity to work with the beta version of the phone (called the "Oak) for the past six months and I'm happy with the overall quality and feature set. Similar to teathering a Tanjay (Polycom cx700) to your PC, your actions on the phone apply to the MOC client and vice versa. For example, if you place a call with the CX300 phone your MOC client will show the call being placed. Basic phone features such as mute are available from the handset as well.

I'm particularly happy with the overall button feel and handset. This is a big step in the right direction for Microsoft and the end users. I forced myself to use the handset for a 2 hour call the other day and didn't have an issue with fatigue.

Considering the price point and feature set, I can't imagine anyone purchasing the CX200 anymore.

If you get your hands on one of these units make sure you upgrade to QFE2 (July 28th patches). I haven't seen these available on Windows Update yet so you can get them manually from here:



  1. We are demoing these units as well but there seems to be an issue with normalization and E.164 numbers. Communicator normalizes fine, but when dialing the same number on the cx300 it does not.

  2. When you dial the number what does MOC do? What number shows up?

    You might want to download the newest version of MOC. There was one in July. Go to http://www.microsoft.com/downloads and search for "Microsoft Office Communicator 2007 R2" and sort by date. Find the one dated July 28, 2009.

    You also need to locate the July 28, 2009 OCS patches (use the same method above).

  3. If you have any normalization rules disabled for quick dial, then it will appear not to normalize on the CX300.

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