Tuesday, March 16, 2010

Can't see call logs or voice mail on Tanjay (CX700) with Exchange 2007 and 2010?

We had an issue with our Exchange 2010 and 2007 environment recently where some users were migrated to our Exchange 2010 servers and activated for Unified Messaging and their call logs and voice mail weren't showing up on the Polycom CX700 (Tanjay) phones.

During our involvement with the Exchange 2010 TAP program we implemented a single all-in-one server. In order to keep everything working and reduce the potential for outages we decided to keep our 'autodiscover.domain.com' record pointing at the existing Exchange 2007 environment. Everything seemed to work fine except the CX700's. It turned out to be resolved by pointing the Autodiscover record at our Exchange 2010 environment which didn't cause an issue for our UM users on 2007 with CX700's either.

This was pretty much our own fault since the deployment guidance from Microsoft suggests migrating to a 2010 CAS server out of the gate. Anyway, live and learn....

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