Here is a quick video on how to enable call park in Lync Server 2010. Couple of things to note:
- When using WMA files, they need to be version 9 format encoded at 44khz, 16-bit, mono, CBR, 32kbps.
- When configuring a call park range, don't create a dial plan to normalize the numbers. Simply type in the range you want and the Lync client/server will understand what you're trying to call.
- You can use Microsoft Expression Encoder 4 (http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=75402be0-c603-4998-a79c-becdd197aa79) to record or re-encode files you want to upload for both call park and the announcement service.
Want to see more videos? Let me know and I'll do my best to post them.