Wednesday, January 12, 2011

VIDEO: How to enable call park and set music on hold


Here is a quick video on how to enable call park in Lync Server 2010. Couple of things to note:

  1. When using WMA files, they need to be version 9 format encoded at 44khz, 16-bit, mono, CBR, 32kbps.
  2. When configuring a call park range, don't create a dial plan to normalize the numbers. Simply type in the range you want and the Lync client/server will understand what you're trying to call.
  3. You can use Microsoft Expression Encoder 4 ( to record or re-encode files you want to upload for both call park and the announcement service.


Want to see more videos? Let me know and I'll do my best to post them.

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