Wednesday, January 12, 2011

VIDEO: How to enable call park and set music on hold


Greetings,

Here is a quick video on how to enable call park in Lync Server 2010. Couple of things to note:

  1. When using WMA files, they need to be version 9 format encoded at 44khz, 16-bit, mono, CBR, 32kbps.
  2. When configuring a call park range, don't create a dial plan to normalize the numbers. Simply type in the range you want and the Lync client/server will understand what you're trying to call.
  3. You can use Microsoft Expression Encoder 4 (http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=75402be0-c603-4998-a79c-becdd197aa79) to record or re-encode files you want to upload for both call park and the announcement service.

Cheers.

Want to see more videos? Let me know and I'll do my best to post them.

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